Like Mario, it is always a toss up between Lowe's and HomDep... however this Lowe's is right next to my work so I stopped in yesterday on my way home to grab a few things. To my own stupidity I got the wrong thing and needed to return them today....
It is no longer a toss up for me, Lowe's failed me. Not a single person asked if I needed any help, when I was clearly lost. I did break down and asked someone for help locating some bracket things, and the guy had no idea what I was talking about. He pointed me in some crazy direction that was of no help. Rather than suffering through the store again and trying to ask someone else I just went straight to the customer service counter to just return my items and get the hell out of the store. That even proved to be a headache. There were three people behind the counter and one person in front of me, and I guess it took all three of them to help her, as I stood there for almost 10 minutes waiting, impatiently without even the slightest "We will be right with you."
What Lowe's lacks in products, service and intelligents, Home Depot makes up for ten fold. I wont make that mistake again.