This was my first time at a Longhorn Steakhouse ever. First Impression: A Little Bit Unkempt. There was no host at the stand but a nearby waiter did approach me and provide me with menus and a place to sit. I attempted to order an Ultimate Steakhouse Martini with Kettle One. It arrived with No blue cheese stuffed in the Olives as the advertisement states.
The bartender was the worst experience of the night. Extremely inattentive, uninterested and not warm. I explained I had no blue cheese in the olives and she said "Well it will be a minute, do you want the waitress to bring it". I said I would wait for her. Once the bartender returned she dropped the olives in my glass. I then said this martini was a little too strong and could I have more olive Juice. She snidely responded" The glass will over flow". I'm not an idiot, I can see that. I then suggested she provide me with a shot glass of olive juice on the side. She brought a cup made for coffee creamer with olive juice instead. I thought she would have offered to re shake or remake the martini, discard the old olives, and at least APOLOGIZE for not having the drink correct initially, something- I GOT NONE OF THAT.
I ordered the Prime Rib (6oz) & Rock Shrimp. I substituted asparagus for the salad that typically comes with it. After eating three or four asparagus I noticed a medium length STRAND OF HAIR wrapped in with the asparagus. I was immediately disgusted. I notified the waitress.
A woman came over about three minutes later and apologized. I assume she was the General Manager. She was very nice and apologetic. She compensated my meal but left the mushrooms and onions on as well as my Martini. Once the waitress returned with my bill she announced "She forgot to take off the Mushrooms and Onions" and then left again presumably to get another bill generated. When she returned it was only a bill for the Martini.
I am utterly surprised they did not compensate my entire meal. Especially after seeing a HAIR STRAND in someone's vegetables and receiving a drink that was incorrect. Worst of all this was my very first time at a Longhorn Steakhouse- and first impressions are EVERYTHING.
GIVING TWO STARS BECAUSE THROUGH IT ALL THE STEAK WAS GOOD LOL, BUT IT ISNT A CLEAN LOCATION AND CUSTOMER SERVICE EXTREMELY LACKS.