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| - COME HERE IF YOU WANT CRAP SERVICE!!!
First off, I have used Yelp, but never felt the need to sign up. This restaurant gave me such a bad experience I have decided to just get this account just to write this review.
Okay first off, the food is not bad so that is great. The service and communication is by far the worse, no other restaurant I have been to was this bad. They are not only slow but, unapologetic for their mistakes. Usually I let things slide but 2 really bad experiences of the 3 times I have been is enough for me to be more than slightly annoyed.
1st experience:
Was for my friends birthday party, we called in early to book reservations in 1 week in advance. Turns out they screwed up our reservation and booked us for the week after, instead of the week we asked. The only reason we found this out was because we called in 2 days in advance to reconfirm the reservation. They "changed" it but when we got there, another group got the table we wanted so we had to settle for the couches and lower tables that we specifically said we didn't want. Mind you this was a big group so we had 12ish people. First off they didn't say sorry for screwing up our reservations, they also didn't say sorry for putting us at the couches and more lounge area. So that is fine and all, birthday continued. We also brought a cake for the birthday girl, but only after they served us the cake they told us there was a cutting fee. They didn't even tell us before hand even seeing us hold the cake?!?!?! To top the icing on this cake they also had a mandatory service fee in which I do NOT believe they deserved. I am all for tipping the servers, because they really deserve it, even if they didn't do much. But these servers were unaccommodating and no sincere apologies were made. Needless to say we left on a sour note.
2nd experience:
This experience was very recently, some time had pasted since the last incident, so I thought I would give it another shot. We called in 40mins before hand to try to make a reservation for 7 people for another birthday. They told us there was a table leaving and they could make it actually work, so happy with the quick response and "luck" we walked over (taking us 30 mins to walk over). When we got there, I told them I had reservation, they looked at me and asked if I was the one that just called. I said yes, they then quickly dismissed the fact that they said they had a table for me (knowing I called to confirm before walking over) and told me to wait an hour and there is actually not table, and that he pretty much lied to me over the phone. I wouldn't have been so upset if it was sincere, he didn't even say sorry till I started to question why he didn't have a table. In the end we didn't even end up going there to eat, which is for the better. I think this time, maybe the last time I will ever go here for food. The food is good, but not worth the crap experience of service.
In conclusion:
Eat here if you want horrible service, lying staff, and a hidden "cake cutting service" (which was about $15 for the whole cake). The food is okay, but not worth the crap you have to go through.
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