What can I say, the service here is fantastic. I had my first issue with the vehicle after owning it for just a little over a year. When I tried to start it, I felt a sharp pain in my finger. Thinking I received some sort of shock, I pushed the button again, only to get the same sensation. After looking at the ignition button, I noticed it had started peeling and a sharp metal flake ended up pointing straight up.
I was pretty upset over this whole matter considering a luxury vehicle shouldn't make me bleed (it actually did prick my finger enough to make it bleed). I called the Service guys and they checked with Audi Canada. To my amazement, this is considered to be trim and only covered up to 1 year. They offered to cover the labour and I would have to buy a new button for $100.
Now don't get me wrong, the offer was nice but there was NO WAY I should have to pay for this issue. THe kicker was that Audi was aware of the issue and fixed it for the newer models.
I immediately wrote to Audi Canada and forwarded my email to my sales guy and the Manager. Within an hour, I heard from both of them. THey both apologized for the issue and offered to cover the charge of the button as well. I have never gone from such frustration about a manufacturer to such joy for a dealer helping out.
These guys know what it takes to satisfy a customer and I wouldn't hesitate to recommend them to anybody.