Was expecting the worst and hoping for the best and we 100% had the best rental car experience of our lives. Now we think it was maybe because we never had to deal with the lines or main counter inside, but we got there at 6am b/c of the time difference (2 hours behind) we woke up really early automatically and we were ready to go. So the main counter was closed as it opens at 7 and we had to check in and pick up our car with the one person working overnight for advantage in the garage. We told him our name, gave him my license and credit card and he gave us the mustang convertible we wanted and reserved in about 10 minutes. He also asked once if we wanted the extra insurance and I said no. I asked if the $49 I already paid online (Hotwire) would have any other surprise charges, and he said no. We were given keys on our way. As for the drop off, we simply pulled in, signed that we were returning the car, and we were done. Seriously, once again, the best rental car experience we have every had. Feel bad for all the others who had such a bad experience. I would assume some of them were also during peak times, which makes it a little harder on everyone usually.