Here's what happened... I'm from out of AZ and while touring houses to buy I came across this store. i purchased a framed piece of art for several hundred dollars and they stored it for me. Months passed and one day they called me asking when I'd be picking it up. I told them it'd be immediately after escrow closed. No problem they said.
When I finally closed escrow I called them to say I'd be in to pick it up the clerk said the piece was right in front of him... at the register??? I thought that was an odd and vulnerable place to store art.
When I arrived they quickly handed it to me in the UHaul truck and off I went... happy to hang it in just the right place. UNTIL I unwrapped it and saw mildew on the matting and water stains on the rear of the matt. Obviously it was water damaged while in storage; no one would have bought it in this condition.
I immediately called and emailed 4 times to politely ask how they may wish to remedy this... NO CALL BACK or response. I was told all sales are final. I was willing to have it repaired and not refunded. STILL NO RESPONSE.
So, I'm left to YELP about it and caution tourists and natives to enjoy the things they sell but don't expect straight-shooting when there's a problem. Guess they're too lazy to care once a sale is made.