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| - Start at 5 stars Cost was fair, but still a bit on the higher side at $200+ per night all in for a basic room. Docked half a star. Parking was only available for 6' or under vehicles, due to use of parking elevator, so we had to park in an outdoor lot for $40 overnight, per night. Docked half a star. Location is excellent, walking distance to great food, shopping and entertainment. Room was clean and included fridge, microwave and free internet, all of which were used and appreciated. If that's all that happened, it would've been given 4 stars or even 4.5 stars. However, cups for drinks and bathroom were all disposable, and only 2 for coffee and 2 for the bathroom were provided. The 2 coffee cups we used immediately once we got into the room. This would've been fine if they were easily replaced by hotel staff. Here's where a full star was lost. We had to call down to request actual glasses be brought up to the room, as the paper/foam cups were disintegrating as we drank pop and other beverages out of them. We figured that by using glasses, we could save on the cost of the cups as well as the environmental cost. They brought up 3 glasses on request, but only after 30 minutes and 2 calls were placed. The person who brought up the glasses looked like he had just finished working on a car engine - quite dirty. Later that evening, we had a couple friends join us, (we were two people, with 3 cups, now 4 people with 3 used glasses), so we called down again to ask for additional glasses. The guest services reception then refused and began to question us, which is weird as even if we had damaged or stolen the glasses, we have a credit card on file which they could have easily charged for any issues. After a lengthy conversation and with me beginning to get upset, I gave up and just asked them to send us some additional foam cups. They sent up 3 foam cups a while later. The issue we all had was that for $200/night, you would think that providing glasses would not be an issue, to the point where staff is arguing with guests over the phone, especially for a Hilton branded hotel in the heart of a major city. We did not use the pool/gym facilities or restaurant while we were there so I cannot comment on them, though from the pictures they look quite nice. I would've given 3.5 stars if the choice was available, but since it's not, 4 stars seems high, so 3 stars it is. I would consider staying here again as the location is great.
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