I had a blast at the Twin Peaks strip location for my birthday last year, so I was so excited to have a new location opening up closer to my house. Well, they have a lot of work to do if they want my business back. So disappointing.
Decided to plan a going away function from my job the week they opened. A friend and coworker (yes we are in the industry) called in advance and spoke to the manager who told her that there was nothing we could do, it was first come first serve. Correct me if I'm wrong, but if a large party of industry professionals want to go there, spend a lot of money, and have a good time, you should probably make an accommodation.
When we arrived they ended us giving us the whole patio area which was a nice gesture. It was a chilly evening but there is a fireplace so we took that so we could all be together. We had a great night up until the end when we were settling the bills. Obviously this was a complicated process because there were so many of us, but in the beginning of the night, they assured us that everything was fine and we would just take care of it at the end. There was about $60 that was not accounted for. My boyfriend (a restaurant manager) spoke to their manager who basically said: "somebody's gotta pay for it!". Not the correct solution sir. Especially because I'm almost positive that the check in question was paid for at the bar. Apologize, take your $60 loss and make us happy so you don't receive reviews like this.
My boyfriend emailed their customer service department the next day and has still not received a response. Not good for building a loyal customer base. Good luck!