I went to see my favorite stylist, Belle! She has been at this salon for quite some time now. I come to her every month for my trim, color and highlights. She always does an amazing job. She listens well, esp. if I have a new style I'm am interested in. She even gives me advice and is always correct if I really want to try something that may or may not look right haha learned the hard way before so it's nice to have a professionals advice when it's needed. The salon is clean, and beautiful. Hair wash bowls are clean which is my pet peeve. The receptionist is polite and friendly. All in all this is MY salon and I'm definitely never going anywhere else. For those with the bad reviews, sorry about your experiences maybe try going to a different stylist. Because I've never had any of your experiences at this salon.