Hostile service with a scowl.
I live very close to this unfortunate establishment, and despite the terrible service, have been more than a few times. Today was the last straw though.
As I waited in line to purchase some bagels (the best thing they have), the extremely rude and unpleasant OWNER snapped at me and attempted to engage me in a screaming fight because her day had apparently not been going well. Bo hoo lady, get a helmet.
Ufortunately for her, I got my zen on and left quickly, but enough is enough. I'm instituting a household ban on buying anything there and I can't say anyone in my household really minds.
If you like being ignored and then slowly served by people who clearly wish you would just leave and can't stand their jobs, this is the place for you.
The food is okay (nothing special, but okay for the area) and the baked goods are quite good. Not good enough though to make up for the incredibly rude and outright hostile service.