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  • We decided to give it another try after going to the one on rural and Guadalupe a few years back. That was a horrible experience. This time we went to Dobson and Guadalupe service was great food had really good flavor. The following week I called in a to go order of the exact same thing we had ordered the last time. I was told they didn't give chips, salsa or bean dip with to go orders. She said she would have to charge me $3 each. I was not happy with that considering its complimentary when you dine in. The person knew I was not happy. When I went to pick up my order I was presently surprised there were chips, beans and salsa in my bag. Unfortunately I was disappointed when I got home and one of the orders was a burrito and it was cold on the inside. I had ordered the tortilla soup and the Pillow Ranchers. The soup was delicious with large chunks of white meat chicken and tasted wonderful. I opened up the pollo ranchero and there was 5 small pieces of chicken with some sauce over it. I had more chicken in my soup than in my meal. I called to complain and asked for the manager. April the manager go on the phone with a little bit of an attitude. I proceeded to tell her my name (Toni) to tell her about my positive encounter with having chips and salsa in my order without charging me. She immediately said "who gave you that without charging you?" I continued to tell her what was wrong with my order and was not happy. She looked up my order which was under a different name. She asked again who gave me the chips I told her the young ladies name. April then said "Danielle what do you want me to do for you? I told her my name was not Danielle it was Toni. She was rude and acted as if I was wrong for complaining. Forward to this past Friday night. We had a friend over who wanted to order to go. I was hesitant but went ahead and ordered. This time I paid the crazy amount for the "complimentary" chips, salsa and beans $9. ? Ordered the soup that was so good the last two times this time it was bland hardly any chicken and mostly broth. The inconsistency of this place is ridiculous and will be sure to let everyone know.
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