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| - I came here because I had to pick up some lashes for my bridal party. This store has a lot to choose from, but I'm glad my make up artist told me what exactly to get.
First off, let me say that I went in on a Sunday. I tried to look up the time that they closed today so when I called, I politely asked what time they closed. I think the person on the line answered so quick, to me crickets passed, I said, "Hello? Did you say something" then I got a quick response of "6". Alrighty then.
Gathered up my things to head over there. Just my luck, I walked in and the eyelashes were right by the door. They have a whole lot of professional products, which I'm not all that familiar with, but I did walk out not only with lashes, but I picked up an exfoliating papaya enzyme treatment and serum. I have yet to try it, but my skin needs some home facial treatment before my big day.
Thankfully on yelp reviews I took the advice on signing up for the club. I didn't get offered to sign up, I actually had to ask. I got $10 worth of coupons to use for another day, so the $5 fee makes up for it.
I was prepared not to have top notch customer service. It takes a lot to push my buttons (Jesse N would disagree). I do want to share that I was waiting in line for awhile because the person ahead of me was chatting up the associate. Then someone jumped ahead of me and needed help. Eeeeh, I don't mind I got no place to go. Then associate 2 came in said, "I can help you". Then she looked at the clock said, "OMG, never mind, I still have 10 min of my break. She will ring you when she's done" and she went back to the back. I wasn't offended, but had it been another customer, I could almost hear and picture someone that could have taken offense to that.
When I finally was able to make my purchase, I did get a few thank you's in a very monotone voice, it was more of a reaction of me saying thank you myself. Did I mention she had made a comment on the last customer? LOL, I'm laughing at it all, but it's worth sharing to my fellow yelpers so you can expect the expected here in CS.
Still a great shop to get your professional needs.
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