We were dying for a good, hot breakfast and we really enjoy Village Inn breakfasts! Came in famished, got seated quickly, got food ordered right away....yay! Then we say there for 30 mins. Yes. 30 mins. I waitressed for 10 years and I know that means your food is sitting under a heat lamp getting lukewarm and hard. When the food came it was cold. The hash browns were like cardboard, the steak burned, the eggs cold.UGH! WE ARE STARVING! When we told the waitress she asked us to cut into the steak....like we were lying although the side facing up was charred and burnt. We asked if we could get new hash browns and she substituted bacon for the steak. We picked at what was luke warm...we were hungry! 15 minutes later the hash browns came and we were headed out the door. The waitress obviously told the manager we were pains in the ass because the lady who rung us up did not make eye contact and as the manager passed my son saw her roll hers eyes at us! ROLL HER EYES AT US FOR COMPLAINING ABOUT ICE COLD, LONG AWAITED FOR FOOD AT THE TUNE OF 36$. I will NEVER visit another Village Inn. We were treated horribly and never returning has nothing to do with the food. Hello IHOP, you're our new best friend.