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  • When your check-in experience goes wrong, you know the rest of the stay is going to be tainted. We had two "king bed lake view" rooms reserved (per the confirmation from Hilton) and requested that they be adjoining. We got none of those things. In fact, our rooms were on different floors. When we asked, the snot boy behind the desk said that the "king bed lake view" part was just a request because we were on a conference rate. No, that's not how it works. I work part time as a travel agent. If it's on the confirmation, you as the hotel are suppose to honor the confirmation or make it better than the confirmation. Housekeeping was so-so too. One day, our room wasn't cleaned until almost 4:00 pm and when it was, it was pretty obvious that she hadn't vacuumed (bits of garbage on the floor near the trash can). The pool is small and only 3.5 feet deep. Not good for more than kids splashing. The hot tub is nice sized, but half of the jets weren't working. We did contact Hilton via Twitter while staying there and were referred to a form on their web site to file a complaint. The manager contacted us after we got back home and asked for more information. We were issued a $50 credit and the manager will be having a "chat" with snot boy.
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