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| - The ONLY reason I order from this particular Pizza Hut is because it's the one who delivers to us and my younger son is so daggone picky that he will only eat Pizza Hut and Papa Johns and I don't like Papa Johns.
I rarely call in because even under normal circumstances, it's just easier to do things online and plus, the introvert that I am, I really don't like dealing with a whole lot of people because my temper can't stand other folks attitudes..I have no patience for it (oxymoron right?). When I do call in, the people are polite enough and sometimes, I do get nice enough people who seem to actually care. But the last time I called about my order, I don't remember all of her response but I do remember her telling me "there is nothing she can do about the wait" etc...basically, an "I don't care" type of attitude (that end up taking 3 hours to get to me...then by the time it got here, they left off my wings, that they did bring and still forgot the blue cheese..which, is strange that all they carry for wings is blue cheese and not ranch but it is what it is I guess).....
Now, mind you, I am not quick to complaing about customer service because as someone who worked in customer service for some years...I understand what it is to work with customers, especially the nasty ones who think that they can talk to you any old kind of way and that the customer is always right(let me stop here and say, as an employee AND a customer...No the hell you're not always right! Especially when you are mistreating people! Then want to get in your feelings when people mistreat you! hmph!)....
I digress....
I try not to complain too much because I know how hectic and stressful dealing with the public can be (especially the above mentioned)...so I try to be understanding but sometimes, that understanding has to shut off and I complain, well this time I did. When I emailed Pizza Hut, they sent us coupons. Whether they made any comments to them or not, I don't know. I have been in Charlotte for almost 29 years and that is the pizza hut we always went to for a long time and they used to be really nice (this was during the time Walmart was in the parking lot and a somewhat nice one and also, a lot of other popular stores were there and it was always busy . Things change....drastically...
I have had issues before with Pizza Hut (this one) where I have made orders with them, charged card and I didn't get my order for whatever reason. I don't remember the exact details of the situation but I know I was pissed and stopped dealing with them for about a year at least until my son just started complaining about wanting to go back to them. I still get nervous every time I order from them that something is going to screw up. And sometimes, they still do. One example, they tend to not always have drivers or only have one. And I have had to wait 2+ hours to get the pizza. I will wait many times because I am generally extremely tired and/or not feeling well.
I agree with the other posts on here and think they need to get it together. Seriously.
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