The food is so good that you overlook the obvious flaws. It's not located in the best part of town particularly at night. It's in a divey strip mall. The service is what you would expect from a mom and pop Asian restaurant so I'll let you figure that one out.
But this is the best Pho in the city. They really get it right and if you are looking for amazing food, you'll come here. This is one place where the food carries it.