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| - I have flown this airline twice in last couple of weeks and a couple times previous to that. My experience is like thousands of others and I would ignore the few who act like travel experts with the whole you get what you pay for...they apparently have no reasonable standards. I mean you are flying which should be a little different than taking a bus.
- I am not sure how this airline hires, schedules, etc. but the only employees who seem to have any customer service skills are the pilots. The flight attendants in particular are uninterested thus not helpful. examples include their dress/appearance, facial expressions, not knowing if plane is full or not, not guiding passengers, inappropriate conversations in front of passengers, etc.
-The seating is cramped for the average adult...obese or not...photos of this are helpful. I would suggest losing the metal bar across the "magazine pocket".
-They charge for everything which makes overall value questionable bench marked against other airlines. They also miss opportunities to make money by not stocking liquor appropriately. How do you run out of half the liquor you supposedly carry and you have only taken orders from front of plane to the exit row?
-Delays for hours with no believable reasoning.
-We were stuck on tarmac last night/this morning coming back to LV from DFW for an hour plus and then could hardly get past two Spirit gates deplaning as aisles were full of passengers waiting for more delayed outbound flights. Oh, forgot to mention baggage took another half an hour during which time people were trying to figure out what carousel bags would come in on. The baggage office attendant told one passenger well Spirit bags come out on 10, 11, 12, etc..providing no other help than the simple Spirit sign with an arrow at entrance to the one side of baggage claim.
While I belong to their "club" which supposedly provides some value don't know how much I will use it as I will try to avoid flying this airline in the future.
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