Dr. Dumbo is an amazing physician and is the only reason I have any positive praise for this office.
I have been attending Momdoc for my annual exams for a couple of years. I recently changed insurance and then got pregnant. I looked up this office on my insurance's website and they had 4 doctors listed as doctors who bill to my insurance so I figured I would see one of them once I made my appointment with my new insurance. I mentioned that I had new insurance when I made my appointment and then again when I arrived and filled out the new paperwork. I was seen by a midwife, unbeknownst to me, for my initial appointment and was given the reason that this appointment was just to confirm my pregnancy, after I questioned her not introducing herself as a doctor.
I scheduled my follow up appointment and initial ultrasound without any difficulty related to my new insurance. I came back for my second appointment and mentioned again that I had new insurance. Dr. Dumbo was the physician that saw me at this appointment and she is not one of the 4 doctors listed on my insurance's website as able to bill to my insurance. At the end of my appointment, I questioned her about the billable charges to my insurance and she said they don't bill to my insurance at that location. I told her that I had told multiple different people that I had new insurance and no one mentioned any problems. She said maybe there had been a policy change that she wasn't aware of yet and our appointment concluded.
Three days later, I receive a phone call from the Momdoc billing office stating that I would be responsible for all charges as they can not bill to my insurance from that location. I responded that I should have been made aware of that prior to completing two office visits, initial bloodwork, and an ultrasound. They said it was my responsibility to know where my insurance is accepted. I mentioned the four doctors listed on my insurance website that are assigned to that office location and asked that they resubmit the claim under one of those four approved doctors. They said they can not re-submit the claim under a different doctor than who saw me. They said they bill the midwife visit under Dr. Goodman because he is the managing physician even though I didn't see him and have never seen him and he is not one of the four doctors listed. I told the Billing office that when I had scheduled each of the appointments that I had mentioned I had new insurance and no changes were made to scheduling me with a doctor that could bill to my insurance. I mentioned that I do not feel responsible for these charges as I would not have continued my care with them had they mentioned that they won't assign me to a doctor that bills to my insurance. They responded that they will "forward to a collection agency since services were rendered and they need to get paid."
Needless to say, I will no longer be a patient for this company and would highly suggest that others are cautious when scheduling appointments, cautious of their billing practices, and cautious of their relationships with insurance providers. I will also be reporting them to the Better Business Bureau.