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  • Really underwhelmed with the quality of cleaning here. There were several visible dirt spots on my tile floors when they finished. There was also a dull, dingy cast where they had "mopped," if mopping consists of lightly dragging a wet microfiber over most areas of the floor. They offered to come back the same day when I complained, but I had already left work to let them in and had no time in my schedule for some office dispatcher to come to my house to look at my floors and decide if she felt they were clean. I expect thorough work, but by no means have an unrealistic expectation here. A reasonable effort is good enough for me, but what Molly Maid did fell far, far short of that. I expressed clearly but politely how deeply disappointed I was in the quality and got what essentially amounted to a shrug and an insincere "Sorry!" I can't imagine ever paying again for this quality of service. After they left, I felt like they had just used a bunch of dirty mops around my house, and I ended up redoing the floors myself. I wouldn't recommend this company to anyone. Maybe my cleaning experience was unusually bad, but that's the part where good customer service is supposed to come in. Nope!
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