I can't even give them 1 star as this place is horrible. First, they give us a handicapped room, but that wasn't the big problem. The problem is that this is the old Imperial Palace and the rooms aren't finished. So our room had garbage in it, the lights in the bathroom did not work, the shower water flowed throughout the bathroom, the sink was stuck, there was no black out shade. So we call the front desk, they tell us to come down and they will get us a different room. We pack our stuff go down to find out that they won't release the room and it's clear they have another but refuse to give it to us and send us back to the room. We were supposed to get another room the next day only to find out that all rooms on the 16th floor are not finished and do not have black out shades. They designate a new room give us the room number and tada we go to switch to find out they gave it to someone else and put us back on the crappy 16th floor. Plus, the elevator to the 16th floor wasn't working. That definitely was not acceptable. Finally, they put us on the 9th floor the evening before we check out. If that's not bad enough, our stay came with 2 tixs for the Linq High Roller and they told us we get $5 off. Had we not been paying attention we would have paid for something already included. We will never stay at this place again.