If I could give less than a star I would. I went to this location because it's right next to my work. I go in and this brown haired female employee with glasses approaches to assist. She pulls up my family plan to verify because I want to do my upgrade and she proceeds to tell me I would need to be the main person on the account. Not listening to the fact that I've reset up my plan for the edge and upgraded every phone I've had without my father there. Then the manager was asked about it, didn't bother to come speak to me himself and she further explain it's "always been like that, I'm not going to argue this", that I'm not aloud to upgrade unless my father is there. Terrible customer service.