I have been on hold for 40 minutes.
twice now, trash was left inside my trash bin.
I was told to call the next time it happens, and so I wait on the line, no one is answering.
also, every single time, the new 'arm' they use leaves trash blowing on the street. not all of it makes it into the truck due to poor design of that arm.
I prefer when they had human beings dumping, this never happened then. Bring back the man power, robotics is not for everything.
the problem with this company is there is no competition. customers have no alternative but to use them. It's 50 minutes now on hold, I'm mad enough to start my own removal service to create choice for people.