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  • I have been going to this Macayo's for many years and have never felt unwelcomed but after todays experience I am very upset with the service and how it was provided by Alejandro. Today we were sat at 6:40pm and at 6:53pm server came to our table after attending a table that was just sat. I advised server we were ready to order after we gave our drink order and asked for chips and salsa. He rolled his eyes like he was in a rush then took our order. He left and we did not see him until our food was brought out at 7:18pm I ordered a Baja Chimi with beans. The server brought me a Baja Chimi with enchilada/relleno sauce with rice I advised him I did not order meal with enchilada/relleno sauce he proceeded to tell me how to order what I wanted and told me I did not know how to read the menu. I advised him I did not want the food and clarified what I wanted he continued to in his words "educate me on how to read and order what I want including the difference between Baja burros and chimi's." I became very upset my eyes watered because I was so furious he then asked if I wanted water since my cup was empty and lefted the glass and pushed it back on the table after I told him yes, and instead picked up the plate he had brought me and walked away grunting and rolling his eyes. I told my husband I wanted to leave restaurant and began to cry because he had made me feel like crap and had no customer service skills we did not pay for the water we had a the few chips I am willing to pay for it but did not get to make a complaint to management because I chose to walk away instead of act as this server and continue an unnecessary argument my hope from this is that this be used as a teaching tool to assist future servers to not argue or advise customers of what they want and attempt to educate a person on what they want I would hope that Alejandro would be trained in customer service skills as well as being less argumentative and working on skills with interaction with customers to become a better server as well as that others not follow in his foot steps. I can be contacted by email at corinafsais623@yahoo.com if a payment is needed for items that were provided I would prefer not to deal with that particular server again.
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