Absolutely horrible service!!!!! This last Saturday we took our 13 year old son to get his haircut and the service was completely unacceptable. Our son doesn't mind the usual 1-1/2 wait but this was much different. He was quoted 2 1/2 hours at 2:30 after he put his name on the chalkboard. My daughter and I walk around the downtown area to find things to do while our son waits. At 5:00 he was told they misquoted his time and there were still 2 people ahead of him who's names were not on the chalkboard. In retrospect we should have left then but we were leaving out of state on that next day (Sunday) so decided to continue to wait. At 6:10 ANOTHER 2 guys came in and my son was told they were ahead of him. Obviously at this time he left to come join myself. AFTER NEARLY 4 HOURS HE STILL DIDN'T GET HIS HAIRCUT! I'm disgusted at the way my son has been treated!!! We not only have been going here over 6 months but we often buy products and always tip. We will NEVER go back again- stay away if you have children because my son was obviously treated this way because of his age.