So I decided to give this spot another try after a manager contacted me and sent me a gift card asking me to give this spot another chance.
Definitely a better experience. I wish they wore name tags cuz then I could praise people on here.
The Black girl with the black and red hair was extremely friendly not just to me but to other customers I witnessed her taking their orders. She greeted me. Asked me how my day was going. Asked me how much ice I wanted in my drink. Got my drink right away after I ordered. Just overall pleasant. I don't require all that, but it's nice when people want to go the extra mile. She even greeted people she walked past. Just now she told me she would check on my order. Wasn't even waiting that long. STELLAR customer service. Not sure how the others are but she is the example others should follow.
I've never received my food so fast. I know that also has to do with the kitchen.
I'm glad this experience was better because I was seriously considering go elsewhere but I like to give second chances when I'm asked to.