There has been a bit of decline in service recently. The behaviour of one of the employees at the front desk was offensive. The walk-in was jammed and they had to close early. They had to turn people away. I totally understand that. The one nasty lady, though, made sure she was doing it in the rudest way possible. I sat in a chair waiting for two hours and the way she was talking to people in person and on the phone I was really hoping someone would slap her. The two hour wait also really sucked. It's happened the last two times I've had to go in. That said, the doctors I've seen at the walk-in have all been excellent. No complaints about the actual care.