Jill and her receptionist have always been friendly to me. I was Jill's client for about 2 years before I learned that something was wrong with coming back for treatment on the same area every 4-5 weeks for 2 years. I am African American. Because of our skin being darker than some, laser hair removal can be tricky. Jill was very careful not to damage my skin, but I recently discovered that the machine she uses is not a good fit for darker skin. Treatment can go on for years without result with her type of laser machine. After doing some research I found out that the most effective machine for darker skin or coarse hair is called the CoolGlide with Yag attachment. I found a place called Dermacare in Goodyear that has this machine. It's costly, but I started seeing results after the 1st treatment. I repeat, it is NOT NORMAL to have the same area treated dozens of times without result. If it's not working don't waste your time or money, and try something else.