Terrible! If you are in the Southwest I don't know why we would open these terrible chains of "authentic" Mexican food. First, their design of ordering is not laid out well. For a first timer (I was not), simply understanding what to order is difficult. Second, employee in training was nice, but this location had 4 other people on staff & they could not handle 2 groups of 4 & me. Us customers were 1 short of taking them 2 to 1. Very poor service. My 3 tacos.... 17min. Third, food was just terrible. Perhaps I'm spoiled by some of the best Mexican food in the world, but this was just wrong. Chips were good! If you like Baja Fresh, this may just be a bad location or a bad day, but you may want to try a different location.