| rev:text
| - They finally opened!
If you like meat, visit here; however, there is a risk of bad service. My four star is for the meat.
Below is my detailed experience:
Decor: Modern and good choice of music to keep up with all the servers running around with the knife and the meat (not sure what they are called so I will address them as "carvers" to distinguish them from the actual servers who bring you drinks and etc)
The "carvers" are extremely busy so watch out for them as they are caring big knives!
Food: the grilled meat and pineapples are excellent. Especially the red meat with parmesan. My hubby loved the parmesan chicken. The bread is really fresh and delicious as well. The salad/side buffet bar was limited. I didn't count all the items but it felt like the one in Eglinton had better selection. So I ended up having very little salad/side. Fyi - this unlimited meal costs $37/person.
Copa is on the upper floor and they also run a sushi restaurant downstairs. So you can order some Japanese food (extra charge) while enjoying your unlimited food at copa. Unfortunately, I was not advised of this so I wasn't able to order any from the sushi place.
Service: Mixed feelings. We got sat at a corner of the restaurant and for 15mins all we got served was water. (No one offered the the sushi menu nor the drink menu. Or spoke of it either)
I asked the hostess to have us moved and she said they were fully booked but will speak with the "carvers". We still continued to watch all other adjoining tables get served so we spoke with the manager and he moved us to a better table. After that we had no problem getting any food! Manager came by a few more times to check up. All the "carvers" were very nice as well.
When we asked for the bill, our server gave us the bill but said she will come back with the machine for the card.....but never did. Once again, I saw her serve the adjoining tables 10 more times with drinks orders, extra napkin requests, water refill and etc.... we waited 20 mins just waiting and trying to get her attention. At the end, we gave up hope and walked over to the counter and paid ourselves. We still tipped for the bad service from the server assuming the "carvers" will be receiving a portion of the tip.
Each server is only responsible for hand full of tables so I don't think it was reasonable for her to have forgotten about us. Plus, the tables are fairly close together.
Lastly, I dropped my gloves in the restaurant and it went missing. Servers and hostess I spoke with told me that they saw them on the floor but yet no one knows where it is. Not sure why they wouldn't have picked it up...strange...
Since they have only been open for a week, I'm going to assume this bad service is temporary until they get their feet wet. I'll try them again another time.
But for now:
A+ for manager and "carvers"
F for servers and hostess
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