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| - If I could give them no stars, I would. I attended a BBB awards ceremony on Wednesday, April 6, 2016 at the conference Center. The valet service was not in front of the conference center but rather in front of the hotel. After the event ended, I started to walk to the area where the parking valets were located. IT WAS PITCH BLACK WITH NO LIGHTS MARKING THE WALKWAY. Due to the lack of light, I was totally unable to see the curb and fell soundly onto the concrete walkway. I fell onto my left hip and left hand. I also struck the left side of my head on the concrete and the inside part of my left ankle. After I got up WITHOUT ASSISTANCE FROM ANY STAFF WHO WERE OBLIVIOUS TO MY FALL, I went to the valet desk and reported the incident. There were random comments made about the lights and that they should have been on...that did not alter the fact that there were not! I had given them my card to retrieve my car which was brought up to the front...on the far side of the driveway. After about 5 minutes, it was brought to the curb where I was standing and I painfully got into my car. At this point a person who identified himself as head of security came to my car door and asked me what happened. I explained the foregoing to him and now noted that lights had been turned on lighting the walkway; THIS WAS MORE THAN TEN MINUTES LATER. He kept asking me exactly where I fell and I explained this to him several times. I was in severe pain with my head pounding and my ears ringing. After about 5-10 minutes of his asking how the accident occurred, he gave me a form to fill out detailing the incident with my personal information, including my phone number. He offered a "hand-size", small ice pack, which I placed on my ankle as it was throbbing. It is now Friday afternoon and I HAVE NOT BEEN CONTACTED BY ANYONE FROM THE ARIZONA BILTMORE. The pain persists in the injured areas! I am appalled at the lack of concern from this facility!
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