Terrible experience. They "got too busy" at the store to work on a catering delivery order I placed the day before. And decided to just not show up to the 25 person meeting I had arranged to have food delivery to. Unacceptable.
Update: The Director of Catering reached out and apologized for the inconvenience - crediting back 50% of the order that was over 70 mins late. I appreciate the gesture and hope the staff uses this as a learning opportunity with respect to customer service.