Although the general design of my nails came out good, I did not like the experience. I had HOA do my nails and during the whole process I felt like I was wasting HER time. She made me feel like everything was rushed and while doing my nails, there was multiple times where she nicked my cuticles too far and left me bleeding. My nails were not the same size or shape. I ended up paying for what was done and going straight home and fixing them myself. If I ever decide to go back there (which is highly unlikely) I'd definitely not go to her unless she worked on her customer service AND how to be more gentle while doing the nails.