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  • This one star review isn't based on the food; It's Panda Express, fast and decent food, no complaints there. The issue was the service. Granted, its on the strip, it was wildly busy, long line; we waited our turn. It was very loud there, so it was a challenge to get our order in; I ended up with rice vs chow mein (which they did correct, and I appreciated that). The problem was with the cashier, Richard. I assume because of the noise level he was having trouble understanding our drink order; however, after two failed attempts to get the order right, he completely lost his cool and began repeating his questions to us in a very pissy tone of voice (the kind of attitude you take when you are talking to someone who you think is very, very stupid) without giving us time to respond. I eventually had to cut him off and tell him we were trying to order he just was not listening. At that point he stopped speaking whatsoever (other than a final, snotty "thank you") and finished the transaction. I am a general manager of a large retail store, and whenever I observe any of my associates behaving in this manner with a customer, I remove them from the selling floor and discuss what the issue is that is causing their inappropriate behavior and how to correct it. None of this happened at Panda; Richard simply moved on to the next customer with the same surly attitude. Now I am sure this location makes money hand over fist, and my one opinion wont matter to any of them in the least, but we will never give this store our business again, no matter how badly we are craving Orange Chicken. If you do give this store your business, avoid Richard at all costs. His offensive belligerent attitude left a very bad taste in our mouths.
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