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| - I went to Bill's twice recently and must say my overall experience was a NO GO. As in, DO NOT GO HERE. Before you think I am overreacting, read on...
I went to Bill's for the first time for lunch. I was with a group of coworkers. Our group of six or so was seated quickly, which was a plus, but seeing as the place was half-full at most, that didn't require much effort. Our service at lunch was okay; I will say the server was friendly enough and knowledgeable about the menu. But here is where it gets hairy: the food is OVERPRICED AND A LA CARTE. You order your standard burger for $9 or so (they have variations on the base burger for up to $13), but then as you add on extras, you're paying for each topping. Now, this isn't a groundbreaking concept. Burgatory does this, but I have no problem paying $15 for a giant gourmet burger. Bill's burgers are comparatively standard in flavor and are about the size of a fast food burger. I'm talking small. Which is fine for lunch, but charge me $5, you know?! We were in and outta there in about an hour, which meant we were late getting back to work from our lunch hours.
But the real kicker here is when we decided to give this place another chance and go back for a birthday happy hour. We were greeted rudely... WELL, we technically were not greeted at all, as there was no one at the front desk when we walked in. So, as we scoped-out whether we wanted to sit in the bar or dining room, we were quite literally intercepted by one of the servers who said, "UM [SIGH], DO YOU WANT A TABLE??" To which we replied, "Um, yes, please," and she then stated, "Well, let me go back and check with, YOU KNOW, the GREETER." Read this in a rude, pretentious tone (THIS IS A BURGER JOINT!), and you get the idea. Keep in mind there was no one there when we walked in, no noticeable sign saying stay put and we'll seat you, and there is a GIANT BAR when you walk in that gives the SEAT YOURSELF impression. (This was this past Tuesday night, November 10, 2015, by the way, in case management gives a crap and wants to train their staff further...) This server (female) then grabbed a young woman walking by who we assumed was our server, because we weren't actually introduced, and hollered the word "COMMUNAL!" at her before scurrying away to ruin someone else's night... Okay, so we are seated at this large table in the dining room without actually being asked if we'd prefer the bar (there were only six of us - we're not talking giant party here), and told after we'd been sitting there for several minutes that this "communal" table meant that they MAY be seating another large party with us at any point, and therefore, we might have to move our stuff off the seats beside us to make room... ... ... OKAY. I won't even get into the inexperienced server, because everyone's been a new person at a job and waitressing is not easy, I get it, but this girl had NO guidance and seemingly very little training. When we asked for a manager after things were going downhill, THREE TIMES we asked, mind you, a manager never made an appearance and simply whispered things in our server's ear awkwardly behind our table. This happened. We were not rude, we just wanted someone to explain what the heck was going on with happy hour, because our server DID NOT KNOW, literally could not tell us what was on special, and she repeated twice that they were doing us a favor by extending the happy hour deals into the dining room, because they don't do that. THEN LET US SIT IN THE BAR! We were a party of six ready to spend money, and there were very few other customers in the restaurant, so we thought we'd be taken care of... Even just a piece of cake and candle, for god's sake: if you can't even do what T.G.I. Friday's can do, YOU HAVE A PROBLEM.
Oh, and their happy hour beer special was $5 DUQUESNE AND ROLLING ROCK BOTTLES. $5. You read that correctly. And $5 appetizers that were the size of my pinky finger. (I'm short.)
Awful, just... Bill's Bar & Burger & Disappointment.
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