I just read the review from the woman who requested a groomer and whose dog was given to someone else to groom. After PetSmart had my dog for over 4 hours, I went back to the store to see if perhaps I had missed a phone call that she was finished (they called the wrong number--my daughter in California). I was surprised to see another groomer grooming my dog--not the one I requested.
I also got a report card that my dog was 'fussy about her legs.' Really?
Maybe it is true, but what should I do? Talk to her about it?
I am looking for a new groomer. They keep the dogs there too long and often the results are not impressive.