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  • I used to love lucys. Until recently it switched owners. Quality slid down hill very fast. I have tried it 3 times since new ownership. Tuesdays was my favourite night to go wing night. The first visit the wings were changed, although they "looked" bigger, there was less meat, more veins, battered.... and dry. My fried were undercooked, cold,oily and soggy. As for the mousse cake it tasted as if they tried to use a cheap chocolate ... irmaybe even "chocolate coating" it lost its richness and decadant flavour i loved.The second time I went they had changed back to the small, unbattered wings (good decision). However they had changed the BBQ sauce and it was much smokier..... seems they have gone back to a more basic BBQ sauce on my 3rd visit. The wings were getting back to normal by now ...however I had found a hair in my water (men's short hair with grey in it ) ....the only person handling my drink was the bartender who also was the only "server" on in the dining room . Then later I found a hair on my wing also short, rather fine, brown, slightly curly or maybe just curled into the sauce.... . Showing the bartender both hairs he replied ," I don't see anything but IL take your word for it. " I then slowly pulled the hair off my wing out of the sticky sure and couldn't even get it off my fingers.... wiped it on a napkin and he took the napkin and never apologized or offered anything taken off the bill ect. He came back about 20 mins later and asked if i wanted him to make him more wings......no I am full. Oh and our popcorn shrimp were still black inside and soggy and we had to send those back to be "redropped"..... However I had to give the mousse cake another try because I used to love it , I ordered it to go .( still hasn't offered me anything for all the mistakes) . When I ate the cake at home they had improved the flavour since the new ownership....but still nowhere near the old lucys. Not to mention this. was the absolute worst service I have ever received here. No refills offered. Not coming to check on anything . Long wait times for literally everything . Super unimpressed and not sure if I will return:(. I have seen this bartender do disgusting things over the years and not sure why he is a part of he establishment that they decided to keep. Wash your hands sir!
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