First let me say, I would give Dr Pottgen 50 stars if I could. She was always amazing with my twins. She was super attentive, listened to my concerns and communicated clearly.
However, my issue is with their billing and insurance. They charged me for every well visit when my twins were born although my insurance covered it at 100%. It took them months to catch on, so by this time I had shelled out $50 for every appointment. They owed me over $200. BUT rather than giving me MY MONEY back they said they would put a credit on my account. I didn't have time to argue with this and let it go. However, every time I came in for a well visit they would ask me for my co-pay?!?!? I repeatedly had to go back and forth with them. After my children's one year check up, I had had it with the billing banter. I requested a complete print out of my account credit and visits from billing to be mailed to me so I could request a check and be done with it. I never received it. I called their billing office requesting the paperwork again never received. NEXT I called and spoke with Maria (I believe) and officially met the RUDEST MOST IGNORANT PERSON TO EVER EXISIT. She argued with me about everything. She cut me off. Would not let me finish my explanation. Jumped in every chance she could get to be accusatory. Said I owed them money. The things that came out of her mouth would flabbergast anyone. After over an hour of conversation she was set to mail me my billing information for the past year along with my account credit. She promised it within two weeks. Guess What? I never received it. I called again and had the same battle. I asked for her manager. She transferred me to a generic voicemail where I left a detailed message and never heard back. I went online and used their automated system requesting a call from a manager. GUESS WHAT? I never heard from anyone. Finally, I simply walked away from the office and MY EXISISTING CREDIT and never looked back.
It's a shame because their doctors are five star, their billing staff.... so below par it's ridiculous.