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  • I too am very happy to see a coffee shop in Aliante Casino and yes it is overdue but again it appears as if the rush to open verse opening well is compromised. For the wait, i found the coffee shop understaffed. Service was painfully slow and the waiters needed a bit more training. All good people who are trying hard but lack basic experience. I am sure in time they will get better. The manager should stay off his cell phone and pay more attention to his customers. Texting while he should be watching his coffee shop is not a very good sign when your customers are frustrated with bad service. Waiter did not know what the soup of the day was, coffee refills were slow if they showed up at all. Now the food. Cant screw up eggs but get off the simple path and my cheeseburger was overdone, bread was skimpy and crumbled easy as if it was a few days old. The pickle had no taste and the veggies appeared to have been left out for a few hours before they found my plate. Total time from ordering to plate arriving was 47 minutes. A new disappointing record that can only be broken by their sister restaurant, The Bistro where I waited over an hour for eggs benedict once. Had to stop going there too. Bottom Line, Great idea, poorly executed. I really want to see this place succeed but is appears as if it needs professional help getting started. Staff and procedures are crossing each other and fumbling each time. Get rid of the fancy clothe napkins for good basic paper ones, don't have the waiter do it all, take orders, fill drinks, clear off tables and be a cashier when you got four hostess standing around. Get back to basics, get rid of the cell phones!
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