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  • Before going in here for service, I suggest knowing what needs to be done to your car. I went in for my routine oil change. When the paperwork was presented to me about the "recommended" maintenance items. I felt a little bit like I was being taken advantage of. I was told that in addition to needing the oil change that I also needed an engine filter and new wipers. I said " ok" to the filter because my car has 30k and the filter has never been changed. But the wipers? I just put new ones on 2 weeks ago. This seriously makes me wonder if they push things when not needed just to get extra $$. This makes me not trust the service team. Also, after 2 and 1/2 hours . I was told my car was finished. I walked outside to wait for my car to come out of the wash. 15 minutes later I see and hear the driver of my pilot literally flying through the garage while blowing my horn repeatedly to get another service tech to move. He was driving WAY too fast in a garage!! So, I get in my car to drive away when the service worker runs up to my car. They never put the filter in!!! Seriously guys, what's going on back there!!! Next time, I will watch a YouTube video and see how to put my own engine filter in. I'm very disappointed. I really thought I could trust the service department here because yours sales department was wonderful. I hesitate to come back. I think I might just start doing my own oil changes again. At least I will know it was actually done.
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