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| - Whatever you do, keep looking for a painting company! These guys are comparably priced with others, but months later the hits just keep on coming with their dishonest business practices and poor workmanship.
If you have time to read about our experience, here it is. Judge for yourself...
My wife and I purchased a "fixer upper" house in Northwest Phoenix. The home desperately needed paint throughout due to some suspect color decisions by the previous owner. An acquaintance of ours recommended Diamond House, telling us they were very good and reasonably priced. (After hearing the story, he was embarrassed and blamed the poor work on subcontracting, though we now know the problem is also with owners and management.) My wife spoke with Jeff N. about painting the entire interior of our home. Jeff told my wife to use as many paint samples on the walls as we wanted, as they would just cover the spots without affecting the final paint job. While my wife was skeptical and questioned him on this, he assured her it would not cause a problem. We were crystal clear about our preference to have the walls painted with eggshell or satin sheen because we knew how problematic flat paint was for overall durability. We were also assured the two superficial cracks in the ceiling would be professionally filled and painted.
Here is what we got:
1. Shiny, greasy-like spots called "flashing" all over the walls where the paint samples were originally painted.
2. Cracks in ceiling were not fixed during the initial painting. We had to call Jeff the last day of the job to address the problem. Because the house was structurally sound and we had done some research on our own about properly fixing the cracks, we knew it was bad workmanship. Cracks reappeared within a few weeks.
3. They don't even lightly sand the base boards or crown molding to prepare for paint. Even worse, they did not give a courtesy call to tell us there were a few spots that would have small nail holes and dull spots because spackle had shrunk or was not fully sanded. This meant we had to sand and repaint the base boards ourselves after we paid for a "professional" job. There are chunks of paint all over the crown molding.
4. Owner Marc visited the home and agreed the work was not done properly. He suggested we reschedule for their guaranteed warranty work. The problem: he was strangely unavailable after his visit. His office manager also gave us the runaround for two full months.
5. Painters to fix the original job were a no-show. We wasted a whole Saturday morning waiting...
5. Rescheduled painters to fix the work showed up and thought they were working on a patio--no clue what the job entailed. Clearly there was a communication breakdown with management.
6. Office manager (owner's wife?) called the first day of actual warranty work and tried to start a fight with my wife. We suspect it was to get out of warranty work altogether. She went so far as to out of left field accuse us of mistreating the crew even though we were never rude, as the crew seemed to be the only honest people associated with the company. Apparently giving the crew keys to your home, offering to buy them lunch, then staying out of the way is problematic. The only bad thing they did was dump paint in our front yard landscaping where a new shrub was set to be planted, and we kept our mouthes shut because we were so happy to finally have the original work fixed after several months.
7. During the consultation, we were told not to fill in wall nail holes because the painters would fill and sand. We were left with bumpy walls and holes that were just painted over.
8. One closet was not painted properly, so dark streaks show through the white paint.
9. After warranty work, the living room ceiling is streaky and uneven.
10. Icing on the cake was we realized a few months later that all the paint used was thinned and flat--not what we agreed during the consultation. Good thing they saved a few bucks on the paint because we will need to repaint much sooner than we would have if the correct sheen and even mediocre quality paint was used. The paint streaks when a drop of water splashes on it, rubs off the walls with a light towel wipe using only water, and has absolutely no durability.
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