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  • I feel like they misled me and misrepresented charges, so now I can't trust them and would not recommend their services. Went for my first cleaning/exam over 6 months ago. Everything went great, seemed very thorough. They did recommend sealant but as an adult I didn't feel that was necessary. They also did some sort of evaluation that measured tooth density I think - honestly can't remember, it was something I'd never had done, and it was a little over my head. I think they said one of the teeth had less density than the others and could cause problems down the road, so we needed to watch it. 6 months later (July) I go back for my second cleaning. At this appointment they ask if I'm going to have the cavity repaired that they mentioned at my first cleaning. I had no recollection of them mentioning a cavity, just the recommended sealant. I've NEVER had a cavity (at 24 years old) and I take good care of my teeth, if they had mentioned a cavity it would have stuck out to me! Regardless I scheduled a cavity appointment, and was given an estimate for $115 for the sealants and filling. I was also given the impression they had cleared it with my insurance and that my complete payment would be $115. About 2 weeks later I have the cavity at this appointment. Since at this point I'm still unsure that I have a cavity (as I've never had one and hadn't had any symptoms of one), I ask them to show me. All she brings up is the "density" thing from last time as her "proof." I naively went along with it. This week I received a bill from them for $230, because my insurance didn't cover the sealants. I call my insurance, they tell me they never cover sealant on any one over $15 so that the dentist misrepresented that. I call and speak to Cynthia, she agrees - that insurance doesn't cover sealant on an adult. I remind her that they had given me the impression that insurance would cover, and now I'm being charged an additional $230. She offered that I could make payments. I asked if that was the best she could do, and she brought it down to $180. Not very impressed. I won't be returning. And I will always call by insurance myself prior to procedures.
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