I wish a star wasn't required. This company was scheduled to come out to our house "around noon" today. They contacted me at 1pm to say they'd be there within the hour. By 2pm still not there, I contacted them asking if this was normal and when they could be expected. I also inquired about a discount on my quote since we were inconvenienced for the past 2 hours by having to sit home and wait for them to show up. Their response to me was that they could no longer come out and do the service because their communication, or lack thereof, was not sufficient enough for us. All I asked for was a discount for inconvenience. This is some top quality customer service!