Horrendous Customer Service! Very shady operation that makes offers and does not keep them. We called to cancel, guy tells us he will lower our bill to $19.99, so we agree to stay on with them. Following month, our bill is the same, I call they say it will take effect the following month. I get the bill the new bill...no changes in rates! I call today, guy said there is no record that my bill should be $19.99...I cancel my service!