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  • Today was probably the worst experience I have ever had in a cold stone. Beside the fact that I have been to this location many times, I've never seen the same person working here. Always new faces. This is the second time in a week I have been here and there hasn't been any cake batter ice cream. Yet the cake batter sign is still displayed like they have it. Many of the ice cream signs are on display for something they don't actually have. The store isn't very clean, you can see on the light fixtures and air ducts that dust has accumulated over months of not cleaning. I am actually not sure when the last time this store was cleaned. The sinks are gross, they were using a paper cone as the stopper on a blender. Not different paper cones, but the same one on multiple shakes being made. While my order was being made, the lady answered the phone and talked on it, all while making my food. No one washed their hands after handling money and then went right back to helping customers. One employee came in after break or for the start of her shift, she was clearly high. She put her stuff down then started helping customers. No hand washing. They also have nothing on their hair, no hats or hair nets. We love cold stone and will be going to other stores, but will not be coming back here. I also will be reporting the cleanliness of this store to the health department. If I could give 0 stars I would.
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