Unfortunately, I have to say that our experience was one that left us wishing we had gone somewhere else for lunch. I ordered a Tuna Melt on Wheat with Tomato Bisque soup, my husband had a Southwest sandwich on Sourdough and my son had Mac & Cheese. My Tuna Melt arrived on white as opposed to wheat, which is not a big deal. It was the flavor of the tuna that had me gagging. It tasted like it was 75% sweet relish and the "melt" part of the sandwich consisted of half melted American Cheese. Not what I expected, considering their high price point. The tomato bisque soup was bland and was much more bread bowl than a good serving of soup. The contents of my husbands sandwich were fair, but the sourdough bread was rock hard. It was like a sandwich on crostini. My son's Mac & Cheese was not fresh and was nothing more than Kraft, straight out of the box. Throw beverages and a brownie and we had a $25 meal that was far from worth it.
To make matters worse, my husband went back inside to order lunch for a colleague and noticed that the man making the sandwiched paused his work several times to scratch his backside and the continued right on preparing food.
I frequented Dilly's a lot at the University Dr and Scottsdale locations years ago and really miss their fresh sandwiches, piled high with fillings. The quality has really declined seemed to decline and it doesn't seem that you get your money's worth anymore.
Needless to say, we won't be returning.