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  • Things were going ok until my last day. We prepaid reservations with expedia, we visited Cancun from US. I called their 1800 number, got the call center in Phoenix, AZ. My rep was going through protocol then she confused herself, put me on hold several times then she said that super shuttle doesn't handle international bookings via expedia, i was like what? Supershuttle brought me to my hotel then she said that it is different when being picked up from the hotel. I was like what? I knew i was wasting my time at this point. She also said if i called the local super shuttle number in cancun, it would call one of the 2 call centers in US. I hung up on her. I found the local number in Cancun, he got me all squared away in 30 seconds. To supershuttle in US; TRAIN YOUR PEOPLE BETTER, YOU ARE A MESS!
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