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| - I would give this place no stars if possible. This review was a long time coming. My first visit there, I decided to order take out. The waitress, who was obviously inexperienced, ran my credit card for a bill totaling around $20. Nothing major. Definitely cheap prices, but quality of food reflects those prices. The problem is, she entered a wrong number and ran my card for ~$820. Apparently she "hit the wrong buttons". Let me tell you, that meal is not worth $800! So, I had to spend the entire day battling with these people to do the steps the bank needed to correct it THAT day. They expected me to wait a week for the problem to "resolve itself". I'm sorry, but an $800 screw up needs to be taken care of the MOMENT it happens. Not a "it will resolve itself" thing. I was given a half-hearted apology, and that is it.
Despite that, I said I would give this place a second shot, using CASH only. Everyone screws up and I am sure they were frustrated as well. Second visit was also take out. Meal was just as inexpensive. The food was terrible. Tasted cheap, but the worst part was how they handled the second screw up. They gave me the correct number of boxes of food, however, in one box was an omelette, the other was the side. They completely forgot an entree that I had paid for! I called them up and was met with a "I know I gave it to you" answer. After a lengthy battle (I even offered a picture) and terrible customer service, they said to come back and they would give me the other meal. It was horribly made, burnt, and obvious they did not care about the customer.
Who I would assume is the owner came out to give me my food, was extremely rude, and offered me a "10% off your next food purchase" card. Needless to say, it'll never be used.
My experience is rude service, terrible food, and consistent screw ups. If this place at least accepted blame in their problems, I could've given them a better score, but instead, they insisted that these were MY problems and that I would have to deal with them. Ultimately, it is not about the customer. For less I've had offers of free meals (that I've declined) from quality places. It's not about getting the free meal though. It's about accepting blame and being sincere in your apology when you screw up. This place had NO ability to do so.
I am still in shock over how they treated these issues and I was lucky to have a BANK that was willing to get their error corrected right away. I still had a second charge (they ran the card a second time for the correct amount and THEN told me they screwed up the first time) from them, so they got their money for that meal. I ensured I retained all information on that in case they ever deny it being a false charge and try to steal the money from me. I wouldn't put it past a place like that.
My recommendations: Go somewhere else. However, if you are looking forward to trying this place, bring cash and don't expect much.
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