I'm not sure what the last review of Jim Marsh and mainly the employee Todd was all about but I have to say I have been to this dealer numerous times and have had nothing but GREAT service, especially from Todd. It's also obvious he does something right because there are letters posted all over the service department of what a great customer service rep he is and i can definately vouch for that. I actually left FINDLAY KIA to come to Jim Marsh because Findlay was very dis-honest in their dealings. I read Brandy B. review and well if you look at most of her reviews they speak for themselves it seems with all the 1 star ratings she gives on here maybe the real issue isnt Todd or Jim Marsh Kia. I can only speak for myself and all the friends and family I have sent to Todd and he has done a great job each and every time. Again all I can say is look at the posters reviews it seems she nobody can make her happy!!!!!!! Keep on doing what your doing Todd you do a great Job and Jim Marsh is lucky to have you...Just like Patty J posted about you as well...