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  • Went for a birthday dinner this evening, with about 16 people. The restaurant didn't seem to packed and everything seemed to start off ok. We all started receiving our food and my son ordered a kids meal I hand him his plate and there was dry ketchup all over the bottom of his plate. So the plate was clearly dirty but the top seemed fine so I was not going to say anything. I then received my food and the same, the bottom of the plate looked dirty. So i speak up and tell the waiter. My mom gets a soup and the spoon is dirty. My sister gets a salad and while eating it finds a hair. Then we had an order that the waiter put in wrong and we also ordered a soup we never received. At this point I'm just over the whole dinner. I go find the manger and he seemed to not truly care. He said he would take care of desert and remove the messed up items from the checks as my sister and i didn't want our food fixed. We order desert and that even takes about 25 mins to get. As a manager i would have at least had this expedited as the whole meal was a disaster for us. I got cheese cake and it was frozen. The waiter seemed to truly be sorry as most of this was out of his hands. I just wish the manager would of seemed to care more. Even when leaving I walk right by him and he says absolutely nothing to us. We definitely won't be back to this one. Tempe Marketplace has much better service if your really wanting Red Robin.
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