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  • CUSTOMER BEWARE - I would give negative stars if I could!!!! Unscrupulous business practice alert! My wife had some dental work done here earlier in the year and referred me. When I came in filled out the paperwork and provided my insurance card. I initially came in for a checkup (08/01/16) and the dentist advised me that I needed a deep cleaning. The office manager/sales vulture, Billi, looked up my insurance and showed me the treatment plan and cost based on my insurance benefits. I agreed and had the 1/2 of my mouth completed and aid $136.80 and I scheduled an additional appointment to have the other half of my mouth done. I felt she was being to pushy then because she was trying to peddle some additional services in which I turned down because I didn't have a few thousands to spend. As a result of the bad vibe I got I canceled the followed up appointment because I did not feel comfortable with the service I was provided. To my surprise I received a bill in the mail in October stating that I had a balance of $125. I called Billi and she said that my insurance stated I was inactive when the service was done. I explained to her that was incorrect because I already checked with my insurance and they stated that no claims had been submitted and I was indeed active. I then asked her to verify the information that she has for me and she said she knows it correct because it's what I provided. I insisted that she verified and once she did I was able to confirm that the information she had was incorrect and I again provided her the correct insurance information. My wife was in extreme pain and went in to have a tooth extracted. Billi gave her an estimate of $1085 based on the insurance benefits. My wife knew that was incorrect and went to another dentist and we only paid $36. It's a shame that my wife had to go to another dental provider while she was in extreme pain. Since Billi said that my insurance was inactive and did not have my correct insurance information, how did she come up with the cost which was supposedly based on my insurance benefits. Yelp audience - If you are confused by reading this, don't worry its not you. Something is not adding up which is why we feel like she is trying to run a scam and cover her tracks. We had already spent a good deal of money )in the thousands) from previous services done which makes me question if we were correctly billed then. I can't tolerate unscrupulous business practices and when someone or a company is to prideful to admit they made a mistake. What upsets me the most is how my wife was treated! I can take a buch of crap but don't mess with my wife. Billi's poor customer service has escalated this situation instead of just fixing it. I always think it's idiotic and immoral of a company to avoid doing the right thing when caught in a mistake. This situation is disgusting and still has not been resolved. This is a perfect example of why I do not like for profit health care. CUSTOMER BEWARE - DO NOT COME HERE. FIND ANOTHER DENTAL PROVIDER
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